|
|
Frequently Asked Questions and Return Policy
Do you accept out-of-state or international orders?
- Yes, absolutely! We ship to destinations throughout the U.S. and internationally on a regular basis.
Is there sales tax?
- No, we do not charge sales tax, resulting in additional savings for you.
What currency are the prices quoted in and what currency is accepted for payment?
- The prices are quoted in U.S. dollars and payment is accepted in U.S. dollars only. If you are an international client, it is your responsibility to understand the conversion from your currency to the U.S. dollar when making a credit card payment.
What is the shipping time frame?
-Most items take 1-2 weeks to receive once ordered, some exceptions apply.
What is the return policy?
- For dresses, as with most bridal shops, every order is a special order for the client based on size, colors, style, etc. and as such cannot be changed, canceled, exchanged, or returned once placed; any deposits and/or payments are non-refundable.
However, we guarantee the order will arrive as the exact size, color, style etc.
that you have ordered. If anything should be different than ordered, contact us immediately and we will remedy the situation.
- For swimwear, due to the nature of this item, there are no returns, refunds, or exchanges.
- For personalized items or custom dyed items, there are no returns, refunds, or exchanges.
- For tiaras, jewelry, and veils from AA BRIDAL, there are no returns, refunds, or exchanges.
- For all other items (excluding dresses, swimwear, personalized & custom dyed items, and tiaras, jewelry & veils from AA BRIDAL) there is a 20% re-stocking fee for items that are returned within 30 days in their original condition. You must contact us for a return number and shipping address per item. You will be refunded the order total, less shipping (if you received free shipping from the site, there is a $10 return service fee), and you are responsible for shipping back to the respective designers. You should also send it via a trackable method back to the respective designers, we are not responsible for lost packages.
- For all items, should any item be recieved damaged, it must be replaced/exchanged for the identical item.
To ensure your satisfaction with the order, please ask any and all questions prior to placing your order.
Thank you!
|
Apparel 
